The Forever Concierge: A New Level of Customer Service
How Forever Studios Elevates the Customer Service Experience
When looking at our competition, and the needs of our customers in digitizing their memories, something became very apparent to us, very quickly. In most cases, the focus ends up being on two major things: The cost to digitize the old media materials, and the “ease” of the process. And if you have ever had Forever Studios digitize your media, you know that’s something we’re already good at. But what gets lost in that approach, is that without the proper personal attention, it ceases to be easy or intuitive, and we are always looking to go above and beyond.
The Forever Studios concierge team.
Real People Providing Real Help
If a customer doesn’t know what is happening with their treasured memories, and can’t call someone and ask, or worse yet, can’t get a proper response, it creates a huge amount of unease and stress. And that is what prompted us to create the Forever Studios Concierge Team: A customer service team built around availability, responsiveness, personal attention, and transparency.
It doesn’t matter how easy your shipping box is to use, or whether or not you have an app for your service, if your entire operation is a “black box” experience that simply doesn’t give people personal attention.
Each of the staff members at Forever Studios has a personal responsibility to document and report any notes or observations about an order they handle, whether that is on intake, during production, or in quality control. And every step of the process, along with all of those notes, are logged in a specially-built, proprietary Project Management system that we developed right here, in-house.
How We Take Personal Responsibility for Results
No matter where your project is within the facility, or within our production process, every staff member knows every detail about it. And when you call or email us here, your contact will be answered or handled directly by our staff, guaranteed. You can even track your order at every step of the process, from start to finish.
As a matter of fact, we have an entire team of service representatives who have no other job than to make sure all of your questions and concerns are attended to on the spot. And their expertise doesn’t end at the edge of their desk. Each of them has a full knowledge of every aspect of the Forever Studios operation.
We take personal one on one care for our customers.
Living Up to Our Promises
All of this is in the service of making sure that there is never a situation where the answer to a question is “I don’t know”, or “we’ll get back to you”. As a matter of fact, a good number of our customers are on a first name basis with their Personal Concierge. Because real relationships are just what we do here. No Forever Studios team member is here just to log hours and get a check. We’re all here because we believe in our mission, and we’re willing to do whatever it takes to see it through.
Ready to Start Your Next Project?
No matter whether you have VHS tapes to digitize, photos to scan, audio cassettes to convert, or 8mm film to transfer to DVD, we’re ready to help you with all of your media digitizing needs. We invite first time customers to see what makes Forever Studios America’s favorite media transfer business. For our returning clients, we can’t wait to work on your next project. Also, make sure to check out our old photo restoration work, our latest photo keepsakes, and the amazing Forever Cloud.
